Prescriptions and Refills

1. My doctor handed me a written prescription at my office visit. Where can I get it filled?
Your prescription can be filled by the pharmacy of your choice. You will want to verify that this pharmacy accepts your personal insurance coverage.

2. How long will it take to get a new prescription filled?
That depends on the pharmacy that is taking care of you. You can ask them how long it usually takes. Generally, it will take up to 72 hours to get a new prescription filled.

3. When should I request a refill for my medication?
If you take medication on a regular basis, note your usage and call for a refill about a week before you will run out. DO NOT wait until the day before you need a refill, as the process may take as long as a week to complete.

4. How often are refills handled at this office?
Call your pharmacy (not your doctor) at least one week before you run out of your medication. State that you need a refill. Your pharmacy will then call this office and leave a request for the refill. The refill request will be appropriately reviewed for authorization. If any questions or problems arise in this process, you will receive a call, either from the doctor or the pharmacist.

5. I had a medicine years ago that helped me and I think I need it again. How can I get a prescription filled?
You will probably need to see your doctor to get any prescription filled. Exceptions occur, but they are rare.

6. Do you handle mail order prescriptions?
Some insurance companies offer substantial savings if you order through the mail. You will need a written prescription from this office. Once it is written, it can be mailed to you or you can pick it up. Then use the envelope and form provided by the insurance company to fill the prescription by mail. We prefer you request these at your office visit to save you time in waiting for return mail or making an extra trip. You especially need to plan ahead for the longer turnaround time for mail orders.

7. Why was my medication changed or denied?
Many health insurance companies are using a drug formulary. A formulary is a comprehensive list of medications that are preferred by the health plan. A formulary helps the health plan control prescriptions drug costs by encouraging the use of generic drugs, or less expensive name-brand medications.

If the medication prescribed by your physician is not on your health plan formulary, you have several options. You or your pharmacist can ask the physician to change your prescription. If you can afford the expense, you can always pay cash for the medication. We would not advise going without the medication unless approved by your physician.